2006 BSC of DPC

Disaster Preparedness Committee

Manila Doctors Hospital

2006 Balanced Scorecard

(4 perspectives – 9 performance targets)

Vision: Leading center of excellence and wellness in the Philippines providing holistic quality patient care.

Perspective	Goals	Tactical Objectives	Performance Measures / Target	Initiatives (Programs / Projects)
Financial	Financial sustainability	Ensure presence of disaster preparedness program and reviewed	Presence of structured disaster preparedness program and reviewed	DPC Project Policies and Procedures
		Achieve controlled expenses	Direct cost Within approved budget	DPC Project Controlled Expenses / Efficient Use of Resources / Control of Losses Monitoring of Expenses Monitoring of Budget
			Operating expenses Within approved budget	DPC Project Controlled Expenses / Efficient Use of Resources / Control of Losses Monitoring of Expenses Monitoring of Budget
	External recognition	Attempt to achieve external awards on disaster preparedness program	Quality Award To start a quality improvement project in 2006 At least submit an entry	DPC Action Research Program (Quality Improvement Program) Start a quality improvement project in 2006
Customer	Quality service	Provide quality policies and procedures on disaster preparedness	No. of complaints / incident report < 3/year on policies and procedures on disaster preparedness	DPC Action Research Program (Quality Improvement Program) Continual QMS improvement
	Corporate social responsibility program	Develop corporate social responsibility program	At least participated in CSR programs of hospital or advocacy and promotion of hospital disaster preparedness program	DPC CSR Program
Internal process	Operational mgt system	Establish effective/efficient quality management system	Maintain ISO 9001:2000	DPC QMS Program Continual QMS improvement based on ISO standards Internal quality audit
			Achieve PhilHealth Benchbook accreditation	DPC QMS Program Project PhilHealth Benchbook
Learning and growth	Competent workforce	Provide training programs on policies and procedures on disaster preparedness	2 training programs on fire disaster, ACLS, and BLS a year	DPC Training Program

2006 Overall BSC Performance Outcome – Disaster Preparedness Committee

(4 perspective – 9 performance targets)

	Perspective (n=4)	Performance Targets (n=9)
2006	4/4 (100%)	Number of ACHIEVED /9 ( ?%)