Accomplishments based on 2005 BSC of DPC

 

Disaster Preparedness Committee

Manila Doctors Hospital

 

2005 Balanced Scorecard

(4 perspectives – 8 performance targets)

 

Vision: Leading center of excellence and wellness in the Philippines providing holistic quality patient care.

 

Perspective

Goals

Tactical Objectives

Performance

Measures / Target

Status as of

December 31, 2005

Reasons for NOT ACHIEVED / Improvement Measures

Financial

Financial sustainability

Ensure presence of disaster preparedness program

Presence of structured disaster preparedness program

Data:

Presence of Operations Manual / Primer

ACHIEVED

 

 

 

Achieve controlled expenses 

Direct cost

Within approved budget

Data:

Within approved budget

ACHIEVED

 

 

 

 

Operating expenses

Within approved budget

Data:

Within approved budget

ACHIEVED

 

 

External recognition

Achieve external awards

Attain ISO Certification

Data:

ISO 9001:2000 certification – December 1, 2005

ACHIEVED

 

Customer

 

Quality service

Provide quality policies and procedures on disaster preparedness

No. of complaints / incident report

< 3/year on  policies and procedures on disaster preparedness

Data:

No registered complaints

Internal Satisfaction Survey Rating – No “POOR” rating

ACHIEVED

 

 

Corporate social responsibility program

Develop corporate social responsibility program

At least participated in CSR programs of hospital

or

advocacy and promotion of

hospital disaster preparedness program

Data:

Advocacy and promotion of hospital disaster preparedness program through seminars / drills / IOLs / posters / egroup

Burn Posters – March, 2005 / Avian Flu Posters – December, 2005

ACHIEVED

 

Internal process

Operational mgt system

Establish effective/efficient quality management system

Quality management system in place  based on ISO 9001:2000 standards

Data:

Presence of Operations Manual

Policies and Procedures in place

ISO 9001:2000 certification – December 1, 2005

ACHIEVED

 

Learning and growth

Competent workforce

Provide training programs on policies and procedures on disaster preparedness

At least one training program a year

Data:

Disaster Seminar – COMET – March 12, 2005 / July 14, 2005;

2 disaster seminars / drills – March 14, 2005 / July 30, 2005;

2 ACLS – May 12-13, 2005 –with BLS / November 9, 2005;

1 BLS – October 1, 2005;

IOLs – Awareness program

ACHIEVED

 

 

 

2005 Overall BSC Performance Outcome  – Disaster Preparedness Committee

(4 perspective – 8 performance targets)

 

 

Perspective

(n=4)

Performance Targets

(n=8)

2005

4/4 (100%)

8 /8 (100%)